Users can join an organization by accepting an invitation email from help@glss.app or by using their organization’s exclusive invitation link. Joining through one of these methods ensures that the user is added to the correct team, receives access to the courses assigned through the organization, and can be included in the organization’s progress reporting.
1. Through an Invitation Email
Navigate to your inbox
Search for an invitation email sent from help@glss.app
Confirm the subject line reads: ✨Your new GLSS account
Accept the Invitation
2. Through your Organization’s Exclusive Invitation Link
Locate your Organization’s Invitation Link
Select the Link to be redirected to the GLSS account registration page.
Organization and Billing Admins have the option to restrict the invitation link from being accessed to users with a different email domain.
3. Activating Your Account
Input your personal information
Name, Job Title / Department
Create a secure password
Once logged in, you’ll be automatically enrolled in the organization and will have immediate access to any course(s) assigned to you.
4. Troubleshooting & FAQs
Q: I didn’t receive my invitation email. What should I do?
A: Check your spam or junk folder first. If you still don’t see it, contact your organization admin to resend the invitation.
Q: What happens if I don't accept my invitation?
A: If you don't accept the invitation, your account will not be linked to the organization, and you will be under a Free Trial.
Q: Can I login without using the invitation email?
A: No. If you try logging in without accepting the invitation, you’ll be notified that your account isn’t activated. Using the invitation ensures you’re properly enrolled and have full access to your organization’s courses.
Q: How long will I have access to my courses?
A: Access lasts as long as your organization’s subscription is active or your seat assignment is valid.
Q: What happens if I access an organization’s invitation link?
A: When accessing your organization’s invitation link you will automatically be added into the organization and be assigned a seat, if one is available. If your organization has email-domain restrictions enabled, you will need to register using an email address with your company’s approved domain.
Q: Why can’t I join using the exclusive link?
A: A new exclusive link may have been generated, which automatically voids the previous link. Additionally, you may be unable to join if your email address does not match an allowed email domain.
Need Help?
If you need additional assistance:
Use the Intercom chatbot at the bottom-right of your screen