GLSS Subscription seats within Team, Business, or Enterprise Plans are rotatable. Organization and Billing Admins have the ability to remove users, which revokes their access while keeping the seat available for future use or reassignment.
1. Removing a Standard User
Navigate to your User Dashboard.
Navigate to the user you’d like to remove.
Select the ‘trash can’ icon associated with the user’s row.
Select Remove to confirm.
2. Removing an Organization Admin
Navigate to your User Dashboard.
Navigate to the user you’d like to remove.
Select the ‘edit profile’ icon.
Change the user role from Organization / Billing Admin to User.
Select Save Changes.
Navigate back to the User Dashboard.
Select the ‘trash can’ icon associated with the user’s row.
Select Remove to confirm.
3. Troubleshooting & FAQs
Q: Do I need to change the Organization admin's role before removing them?
A: Yes. Organization / Billing Admins must first be changed to a standard User before they can be removed.
Q: Can a removed user be added back later?
A: Yes! Admins can re-invite users at any time if access to restore organization access.
Q: What happens after a user is removed?
A: Once removed, the user will no longer have access to the Organization or any assigned courses.
Q: Will removing a user delete their data or progress?
A: No. Removing a user only revokes organizational access. The user’s account and course progress will not be deleted.
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