Teams in GLSS are used for organizational purposes, such as grouping users by department, cohort, location, or role. Assigning users to teams helps you structure your organization more efficiently and manage members in aligned groups.
1. Creating a Team
Navigate to the User Dashboard
Select the “Team” tab.
Select Add Team.
Input Team name and Admin
Note: The Team Admin must be an Organization or Billing Admin.
Select Save changes.
2. Assigning User(s) to Teams
Navigate to the User Dashboard
Select the “Team” tab.
Select the team you’d like to assign members to.
Select Add Member.
Select the team member you’d like to assign to this team, and select the right arrow.
Select Add Member.
3.Troubleshooting & FAQs
Q: Can I assign a user who hasn’t logged in yet
A: Yes, you can assign users to a team even if they haven’t logged in. However, they'll need to first accept the invitation and activate their account to access the organization.
Q:What happens if a user is not assigned to any team?
A: Users who are not assigned to a team can still access all courses. Being assigned to a team is only for organizational purposes, such as grouping users together or viewing progress by team.
Q: Can a user be part of multiple teams at the same time?
A: Yes! Users can be assigned to multiple teams.
Q: Can I remove a user from a team?
A: Yes, you can remove users from a team at any time by selecting the team, choosing the member, and selecting the ‘trash can’ icon. Removing a user does not delete their account or course progress.
Q: How do I know which team a user belongs to?
A: You can view a team’s user by navigating to the “Team” tab in the User Dashboard, select the desired team, and see the full list of assigned members.
Q: Can I change a team’s Admin?
A: Yes, you can assign a new Team Admin by editing the team’s settings. The new Admin must be an Organization or Billing Admin.
Need Help?
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