Keeping your email and password up-to-date helps prevent login issues and supports secure access across your badges and Certifications. Your email is also used for important notifications from help@glss.app, including course progress and renewal reminders.
1. Updating Your Email Address
Navigate to Settings
Select Profile
Select the menu icon
Select Edit
Update your email address
Select Save Changes
2. Updating Your Password
Navigate to Settings
Select Profile
Select the menu icon
Select Edit
Select Change Password
Select Save Changes
Please note that passwords must not contain your name or email address, and include the following requirements:
A minimum of 8 characters
Both lower and upper case letters
A minimum of 1 number (0-9) or a symbol
3. FAQs
Q: If an organization invite was sent to one of my email addresses, can I accept it using a different email address that I also own?
A: No. You must accept the organization invite using the same email address where the invitation was originally sent.
Q: How can I regain access to my account if I forgot or don’t have access to the email I used during account registration?
A: You must submit an account recovery request with customer service by selecting the dark blue icon at the bottom right of your screen. In your inquiry, users should include: the name associated with your original GLSS account registration and the new email address you’d like to use.
Q: Can I extend my Free Trial period?
A: You may submit a Free Trial extension request with customer service by selecting the dark blue icon at the bottom right of your screen.
Q: How can I reactivate my account?
A: You must submit a reactivation request through customer service by selecting the dark blue icon at the bottom right of your screen.
Q: Can I update my GLSS account to use my personal email instead of a work email?
A: Yes! You may update your email through the GLSS settings.
Q: Will changing my email / password affect my login?
A: Yes! You will remain logged in after updating your email; however, for all future logins, you will need to use your new login information.
Q: Can I change my email address anytime?
A: Yes! There is no limit on how often you can update your email address.
Q: What if I forgot my current password?
A: On the login screen, select Forgot Password and enter the email address associated with your GLSS account. You’ll receive an email from help@glss.app with instructions on how to reset your password.
Q: Will updating my password affect my access to course progress or data?
A: No. Updating your email address or password only affects your login information. Your course access, Certification(s), and badge(s) will remain unchanged.
Need Help?
If you need additional assistance:
Use the Intercom chatbot at the bottom-right of your screen