Organization & Billing Admins have the ability to customize their organization’s email settings by enabling/disabling: Certification Expiration Reminders, Course Completion confirmations, and the Weekly Course Progress Digest notification. This control helps you tailor which email updates your learners receive to ensure communication stays relevant and aligned with your organization’s needs.

Note: To ensure your notifications are active, verify that the blue checkmark is visible in the settings. If the checkmark is removed, notifications are disabled, and no further emails will be delivered for that category.

Q: Can I customize my email notifications as an individual user?

A: No. Only Organization & Billing Admins can update the email notification settings for users within their organization. Individual users cannot adjust or customize these emails.

Q: If I re-enable a notification, will users receive the emails they once missed?

A: No. Notifications are only sent moving forward. Past events will not trigger retroactive emails.

Q: Can multiple admins manage email notifications settings?

A: Yes. Any individual with an Organization or Billing Admin role can update the organization’s email notifications.

Q: Do email settings update immediately after I save changes?

A: Yes. Once updated, the email settings apply immediately to all future emails.

Q: What email notifications can I [a Billing / Organization Admin] can disable for my users?

A: You may disable/enable: Certification Expiration Reminders, Course Completion confirmations, and the Weekly Course Progress Digest notification.

Q: If I disable a notification setting, will this affect user notifications?

A: No. Disabling an email notification setting only affects emails sent to Organization & Billing Admins. Individual users will continue to receive all GLSS notifications triggered by their activity, such as course completion and badge achievements.

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