Organizations and individual learners may request invoices to process payments, submit reimbursement requests, or maintain accurate records of GLSS purchases and Subscriptions. Invoices summarize what was purchased, the associated costs, and the relevant billing or access period, so they must clearly reflect each transaction for reconciliation, budgeting and audit purposes.
1. Requesting an Invoice
Navigate to the GLSS Homepage
Select Mochi’s circle icon on the bottom right
Submit a Invoice request message to the GLSS Support Team
Please include: the name and email address of the person the invoice should be sent to, the product you’re purchasing—the type of Subscription Plan or name(s) of the ALC course(s)—and the quantity of seats needed.
If you’re interested in a different number of seats than what’s included in a standard Team / Business / Enterprise Subscription Plan, please include this information in your invoice request message and we’ll provide a tailored or updated invoice.
2. Requesting a Quote
Login to GLSS: https://the.glss.app/login
Navigate to Settings
Select Subscription & Billing
Select Manage Subscription
Select the desired Subscription and select Download Quote
If you’re interested in a different number of seats than what’s included in a standard Team / Business / Enterprise Subscription Plan, please submit a quote invoice request with this information to the GLSS Support Team for a tailored or updated quote.
3. Accessing Your Invoice History
Navigate to Settings
Select Subscription & Billing
Navigate to History/Invoices
Only Organization Admins and Billing Admins can access an organization’s invoice history. Standard Users do not have access to an organization’s billing information and payment history.
4. FAQs
Q: How long does it take to receive an invoice inquiry response?
A: Invoice inquiries are processed within 1–3 business days. Please note that response times may fluctuate based on the volume of requests and the specific complexity of your inquiry.
Q: Can I include discounts or promotional pricing in my invoices?
A: Yes. To ensure accurate financial records, please communicate any applicable discounts or promotional pricing during the initial invoice request process so they may be reflected on your final documentation.
Q: Can I customize the pay-by-date on the invoice?
A: No. The invoice due date is automatically generated during invoice creation.
Q: What happens if I want to update my Subscription or customize the quantity of seats after submitting an invoice request?
A: If you need to update your Subscription or customize the quantity of seats after already submitting an invoice request, please contact the GLSS Human Support Team so that the invoice can be updated accordingly before payment is completed.
Q: Do I need to submit an invoice request before purchasing an A La Carte (ALC) Course or register for a Subscription?
A: No. You can purchase an ALC course or Subscription plan directly from the GLSS webpage or App.
Q: Can invoices be sent to an email address that’s not assigned as an Organization / Billing Admin?
A: Invoices generated directly in the GLSS App will only be sent to the assigned Billing Admin. If an invoice is created and sent from the GLSS Support Team, additional recipients can be added upon request.
Q: Are receipts or a payment confirmation document automatically sent after payment?
A: Yes. Once a payment has been successfully processed, Billing Admins will automatically receive a payment confirmation document in the form of an invoice. GLSS provides invoices as the official record of completed payments and receipts are issued only upon request.
Q: Are invoice records stored securely?
A: Yes. Invoices are stored securely. As outlined in our Privacy Policy, GLSS maintains appropriate physical, electronic, and managerial safeguards to protect all information collected online, including payment and invoice data. For a full overview of our data protection practices and commitment to data security, please see our Privacy Policy.
Q: Is Technical or Admin Support available for billing-related inquiries?
A: Yes. Technical and admin support is always available, so you can receive help with managing a Subscription, customizing your invoice, and additional setup questions while you explore the platform.
Need Help?
If you need additional assistance:
Use the Intercom chatbot at the bottom-right of your screen